※1)Regarding Inquiries

• Please note that Kagaya cannot guarantee a response to your inquiry in hours or days.
• If Kagaya determines that a response is unnecessary, no response will be sent.
• If you are sending feedback following your stay, please be sure to include your name/the guest's name and the date of the stay.
• Responses from Kagaya are directed to the concerned individual. Copyright to the response belongs to Kagaya, and part or all of the response cannot be used for other purposes without Kagaya's permission.

※2)Handling of personal information

Kagaya Group ("we" below) places the greatest importance on maintaining the trust of its guests, customers, business partners and persons applying for employment with us (collectively referred to as "customers" below) and therefore handles information related to our customers accurately, properly and confidentially in keeping with our basic philosophy of hospitality. As stated below, we comply with laws and regulations concerning personal information in order that Kagaya Group officers and employees can thoroughly uphold that trust.

• We have established rules and regulations regarding the proper handling of personal information, such as the acquisition, use, and provision of personal information, and all our officers and employees comply with those rules and regulations.
• We collect personal information by lawful and fair means, and use and provide personal information within the scope of intended use.
• To ensure the accuracy and safety of personal information, we have a structure in place to implement the protection of personal information, take safety management measures in terms of technology and organizational structure, and strive to prevent the leakage, loss, and alteration of said information.
• We comply with domestic laws, regulations and other norms regarding the protection of personal information.
• We evaluate and review our personal information protection systems on a regular, ongoing basis, including this policy and the regulations related to it.