Do you accept credit cards for payment?
Yes, we do. We do accept VISA, Master, AMEX, and etc.
What time is the check in and out?
The check in is at 3 p.m., and check out is at 11a.m.
Are there non-smoking rooms in the hotel?
No, there are not.
Can I stay with pets?
No, you cannot. However guide dogs are allowed to stay.
Is there free-shuttle bus from the JR train station?
Yes, we do. Please let us know what time you arrive at the Wakura-onsen station.
What is the cancellation policy?
Cancellation notice must be made by 4 days prior to your arrival date.
Otherwise, 30% of room rate will be charged for cancellation.
Are there any internet accesses?
Yes, there are internet accesses at lobby, convention hall, and some guest rooms.
Do you offer massage service?
Yes, we do offer massage service. It is 4500 JPY for 40 minutes.
Is there a swimming pool?
Yes, there is a swimming pool in the hotel.
Are there any staffs speak foreign languages?
Yes, there are employees speak English, Korean, and Chinese.
Is there safety box in the room?
Yes, there is a safety box in the guest room. Also, the safety deposit box is available at front desk.

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